Requests for services may be made by telephone, in person, and in Allegheny County at outreach sites for some elderly and abuse victims, and for patients from UPMC-McKeesport Hospital through referrals from hospital staff to our attorney who works on site at the hospital 3 days a week as part of a Medical Legal Collaborative for Patients.
For those calling by telephone, our intake unit screens for financial eligibility and case type. Eligibility determinations are done by 4 intake specialists for Allegheny County and by the secretaries in Beaver, Butler, and Lawrence Counties. NLSA provides home visits to home-bound callers. “Language Line” is used for non-English speakers. Hours of operation by telephone are 9:00 a.m. to 2:30 p.m. Monday through Friday of each week, excluding major holidays. Evening telephone advice is available between 5:00 and 8:00 p.m. on Mondays and Wednesdays. Callers who cannot get through on the line are given the option to leave a message and have their calls returned. All callers have their telephone calls returned within 2 business days.
For those walking into an office, services are accessed from 8:30 a.m. to 4:30 p.m. in Beaver, Butler and Lawrence Counties and from 9:00 a.m. to 5:00 p.m. in Allegheny County. All offices close for lunch between noon and 1:00 p.m. Only those in an emergency situation will have a file opened through the walk-in process. Anyone without an emergency will be asked to access services by calling the correct office for their county.
Those without telephones who walk into the office will have their eligibility determined regardless of whether or not their case presents an emergency. If possible, they will be seen by a casehandler at the time of the visit or an appointment will be scheduled for them to meet with a casehandler.
NLSA also has a toll free number (1-866-761-6572) while the Consortium operates a single toll-free line accessible to clients within the 14 county region (1-877-PALAW-4-U) which directs callers to the appropriate office.
Callers may also call the local numbers in each county.
Allegheny County 412-255-6700
Beaver County 724-378-0595
Butler County 724-282-3888
Lawrence County 724-658-2677
